Terms of Service

  1. Introduction

1.1   In these terms and conditions “we”, “us”, “our” and “Good 4 U Meals” refers to Good 4 U Meals and “you” and “consumer” refers to the purchaser of any Good 4 U Meals products through this website.

1.2   By accessing and using the Good 4 U Meals website to purchase products from us you accept and agree to be bound by these terms and accordingly you should review them carefully. If you do not accept these terms you must not access or use the GOOD 4 U MEALS website to purchase products from us.

1.3   We reserve the right to amend these terms at any time and your use of the GOOD 4 U MEALS website following any amendments will represent your agreement to be bound by these terms as amended.

1.4 GOOD 4 U MEALS welcomes feedback on its product range by email to our customer service team at info@good4umeals.com

  1. Ordering

2.1   Our services are provided to adults over the age of eighteen (18) years. By proceeding to purchase through our website you acknowledge you are over 18 years of age.

2.2   All product prices (and freight costs for some locations) are listed on our webpage in Australian Dollars (AUD). We reserve the right to amend our prices at any time.

2.3   We accept payment by direct debit via SHOPIFY in order to complete a purchase transaction through our website.

  1. Deliveries

3.1   GOOD 4 U MEALS will home deliver meals to the address specified in the purchaser’s “Shipping Address” (Shipping Address) section at the time of purchase.

3.2   GOOD 4 U MEALS products are stored in certified insulated boxes packed with Ice Gels for delivery to consumers.

3.3   Where the Customer’s Shipping Address is unattended at the time of delivery, GOOD 4 U MEALS home delivered meals will only be left at the Shipping Address if the Customer has left access to a refrigerated or insulated receptacle in which the meals can be deposited to maintain food safety.

3.4   If the delivery cannot be made and a re-delivery must be attempted as a result of an incorrect address, delivery instructions, shipping address is unattended and failure to provide an appropriate temperature control receptacle or other reason, GOOD 4 U MEALS may charge a secondary delivery fee to the customer to deliver the meals at a later time.

3.5   Once deliveries have been completed, GOOD 4 U MEALS take no responsibility for items that spoil due to temperature, are stolen or lost. Refunds or replacements will not be issued under these circumstances.

3.6   All risk of loss or damage to the GOOD 4 U MEALS product passes to the consumer upon delivery to the Shipping Address.

3.7   GOOD 4 U MEALS uses both in-house and third party couriers who may, from time to time be unable to complete deliveries as per instruction due to external factors beyond GOOD 4 U MEALS control. In such cases GOOD 4 U MEALS will liaise with the Customer to make alternative arrangements.

  1. Collection

4.1   GOOD 4 U MEALS products can be delivered to a GOOD 4 U MEALS specified address (Consumer Collection Point) for collection by the consumer.

4.2   GOOD 4 U MEALS products are stored under refrigeration at the Consumer Collection Point for collection by the Customer.

4.3   It is the responsibility of the consumer to collect their GOOD 4 U MEALS product from the Consumer Collection Point at the time specified by GOOD 4 U MEALS.

4.4   Once products have been collected by the Customer from the Consumer Collection Point, GOOD 4 U MEALS takes no responsibility for maintaining the temperature of the product. If GOOD 4 U MEALS products are warm when collected by the consumer, we recommend they not be consumed.

4.5   All risk of loss or damage to the GOOD 4 U MEALS product passes to the consumer upon delivery to the Consumer Collection Point.

  1. Product Handling

5.1   GOOD 4 U MEALS provide their products chilled and upon receipt of the product by the consumer they must be stored in a fridge of 4 degrees Celsius or below for food safety reasons.

5.2   GOOD 4 U MEALS products have a 5 day from cook date expiry unless otherwise specified or a 1 year expiry date (if kept frozen) as GOOD 4 U MEALS do not use preservatives in their products.

5.3   Re-heating instructions must be followed closely by the consumer. We recommend that all GOOD 4 U MEALS products be re-heated in a microwave to ensure rapid re-heating of food occurs to a temperature of 60 degrees Celsius or hotter.

5.4   GOOD 4 U MEALS accepts no responsibility for products that are not stored as instructed or re-heated according to GOOD 4 U MEALS instructions prior to consumption.

  1. Refunds

6.1   GOOD 4 U MEALS may offer a refund to the consumer in certain circumstances.

6.2   If circumstances are beyond our control (i.e. bad weather, vehicle breakdowns, unforeseen events) the delivery of our products may not occur. In these circumstances, we ask that you notify us immediately and we will make alternative arrangements or offer a full refund to you for your order.

6.3   If you do not notify us of any delivery issues within 24 hours of scheduled delivery, we may or may not offer you an appropriate refund depending on circumstances.

  1. Cancellations, pauses and order changes

7.1   Changes to the following week’s orders must be made on our website by Midnight Sunday of the previous week. Requests made after this date will be considered until the following week.

  1. Disclaimer

8.1   We recommend that consumers of GOOD 4 U MEALS products consider their personal nutritional needs and consult with their medical practitioner prior to ordering any products or commencing any diet or meal plan.

8.2   GOOD 4 U MEALS products may contain high levels of protein and low levels of carbohydrates and may not be suitable for all consumers.

8.3   We recommend you consult with your general practitioner, nutritionist or dietician who will be able to provide you with assistance particular to your individual circumstance.

8.4   GOOD 4 U MEALS does not cater for any medical conditions, food intolerances, allergies or special dietary requirements. Please note that all products are prepared in a commercial kitchen and may contain traces of nuts, tree products, gluten, milk, eggs, other dairy products, seafood, etc. GOOD 4 U MEALS cannot guarantee a total absence of any of such items in our products.

8.5   GOOD 4 U MEALS will not be liable for any adverse reactions to food consumed, or ingredients a consumer may come in contact with while consuming any of our products.

  1. Indemnity

        By accessing our website, you agree to indemnity GOOD 4 U MEALS and hold GOOD 4 U MEALS harmless from all claims, actions, damages, loss, costs and expenses including legal fees arising from or in connection with your use of our website, and whether any such loss arises from GOOD 4 U MEALS's breach of any contract or implied contract, negligence or other tort or wilful act.

  1. Privacy

10.1 We undertake to take all due care with any information which you may provide to us when accessing our website and ordering from us. However we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk and we are not liable for its misuse due to error in transmission or virus or malware, although we undertake to take reasonable steps to preserve such information in a secure manner.

10.2 Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed from our home page.

  1. General

11.1 To the extent that any part of these terms are invalid, unenforceable, illegal, void or voidable for any reason, then these terms will be construed and binding as if the invalid, unenforceable, illegal, void or voidable part had been deleted from them or read down to the extent necessary to overcome the difficulty.

11.2 Our waiver of any breach or a failure to enforce or to insist on the observance of a condition of these terms will not be a waiver of any other or of any subsequent breach.

11.3 We will not be responsible or liable for failure to perform any obligation under these terms if such failure is caused by the occurrence of any matter beyond its reasonable control including, without limitation, industrial disputes, internet and communications outages, fire, flood, war, explosion, accident or act of God.

  1. Marketing & contact

12.1 By obtaining a login with GOOD 4 U MEALS you may receive emails and text messages from us from time to time. Both of these services can be stopped by the Customer at any time by opting out or unsubscribing.

12.2 GOOD 4 U MEALS reserves the right to contact users via the details they provide though the website.

12.3 GOOD 4 U MEALS sends text messages/emails to customers on delivery/pick-up day with specific instructions and contact details.